The following information covers our general sales policy and may help you with questions related to purchases at www.NorwayShop.com
Please note that these terms and conditions only apply to purchases made on Norwayshop.com, with an intended delivery address outside mainland Norway. Purchases with final delivery in Svalbard, Jan Mayen, Norwegian Antartic claims and other Norwegian dependent territories or to any other country are covered by these terms and conditions. For terms and conditions on orders with final delivery addresses within Norway proper, please see our domestic site norwayshop.no.
Norwayshop.com is operated by Norway Shop AS.
In the case of any discrepancy between the Norwegian language version of these terms and conditions and those in any other language, including English, the Norwegian version shall prevail.
Parts of the terms and conditions are provided through links to other parts of this website. The information contained in these links is an integral part of these terms and conditions, and are binding. Please take a moment to familiarize yourself with our terms and conditions. You are responsible for familiarizing yourself with the content of these terms and conditions, including the information provided in links, before placing an order.
These terms also apply when the customer places an order by telephone.
You, the customer, are solely responsible for orders placed with your account. This also applies in cases where you have negligently facilitated a third party’s access to your account. Please take care to preserve your account security, and consider logging out if you have accessed Norwayshop.com from a shared computer.
Orders are regarded as binding when they are completed in the webshop. For more information, please click here. We will be happy to answer any questions you may have prior to placing your order! Simply send a message to info(at)norwayshop.com.
At times, merchandise may be sold out in the webshop. Norway Shop AS accepts no liability for the customer’s decision to arrange a substitute purchase in such cases, but will always be helpful with releasing reserved funds in cases where this is applicable.
For more information on returns and cancellations, please click here.
In the unlikely case of a pricing error, Norway Shop AS reserves the right to unilaterally cancel any affected orders. All purchases at Norwayshop.com are TAX FREE! Orders with delivery on mainland Norway may therefore not be fulfilled at Norwayshop.com. Please visit our domestic site NorwayShop.no if you wish to place an order with final delivery within Norway.
Deliveries to your country may be subject to local tariffs, taxes, customs charges and handling fees depending on the carrier chosen. Norway Shop AS will in no event be liable for charges arising from import duties, levies or other charges arising from import. For information on the laws and regulations concerning imports to your country, please contact your national customs service. Certain brands and orders are shipped from our warehouse inside the EU; these orders will, in any case, be exempt from EU duties and taxes.
Norway Shop AS utilizes renowned and secure third party payment service providers to fulfill orders. These include, at the time of writing, PayPal and Teller Branch Norway AS. Subsidiarilyarily, Norway Shop AS also accepts payment by direct bank transfer; this method is subjected to additional handling time. Norway Shop AS shall in no event be held liable for any issues arising from third party services’ handling of customer payments.
Payment by credit card is a two step process. The funds will first be reserved on your card, but will only be charged once the parcel physically leaves the premises.
Norway Shop AS complies PCI DSS, uses secure servers and SSL security solutions. This means that all transferred data will be highly encrypted and safe. Through our secure server we offer the following payment options:
A. Payment with most popular credit cards, like VISA, MasterCard, American Express, etc. Norway Shop guarantees that no credit cards will be debited until the ordered goods are confirmed as available and ready for shipment to your indicated address.
B. PayPal - safe, quick and convenient worldwide payment system.
C. Bank wire payment*:
Recipient: Norway Shop AS
Account number, IBAN: NO9781012888295
Bank name - Danske Bank A/S, Swift - DABANO22
D. KLARNA - available for domestically shopping customer only. Please proceed to norwayshop.no in order to exploit this payment option.
* Order processing will be longer with this payment method and in a case of refund an administration fee of 200NOK/20EUR will be applied.
Please keep in mind that wool is an elastic material, and small discrepancies may occur. Information on sizing is provided by our suppliers and is intended for reference only. We are always happy to provide help and measurements for our garments - just send a message to info(at)norwayshop.com.
We also advise consulting the size charts provided at the webshop's footnote and our BLOG article for more information.
For details on shipping and delivery, please click here. As delivery is fulfilled by third party providers, Norway Shop AS will in no event accept any liability for any additional costs caused by delayed delivery. Please remember to account for any holidays – both Norwegian and in the recipient country - when calculating delivery times!
Your personal information will be treated confidentially, and never shared with or sold to third parties without your consent. By using a third party payment provider to complete your payment, you accept that said party (Teller Branch Norway AS or PayPal) is granted access to the information you provide when completing your purchase.
All garments sold by Norway Shop AS are of high-quality fabrics and production techniques. We guarantee that all products marked with the international Wool-mark are made of 100 % pure new wool.
We prefer using email info(et)norwayshop.com, but you may aslo reach us via phone +47 22 42 87 01
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